Frequently Asked
Questions

I'm locked out. What do I do?

Please try clicking "Forgot Password" on the sign-page to reset it. If you are unsuccessful, please call 866-759-2555 to speak to our Supplier Support Specialists or email service@vendorin.com.

 
How to update Supplier banking information?

You can make this update by following the steps below:

  1. Log-in at https://www.vendorin.com/login
  2. "My Company Profile" menu
  3. Click on "Payment Information"
  4. Click on the "Edit" next to the Company Name in the "Bank Account for Electronic Payments" section
  5. On the Edit Payment Information page, type over the existing information with the new information and then click save.
  6. Type in the 5 digit "Dual Factor Authentication Code" and click "Continue"

You should be back at the “Payment Information” page with your updated information showing as a “Pending Validation” status. This means the update has been made.

 
How to update my Supplier profile/tax id/physical address?
  1. Log-in at https://www.vendorin.com/login
  2. "My Company Profile" menu
  3. Click on "Company Information"
  4. Click on the "Edit" next to the Company Name
  5. On the Edit Company Information page, type over the existing information with the new information and then click save.
 
Can you update the email that Remittance emails are sent to?

Log in to your profile on the Vendorin portal and navigate to “my company profile” and “payment information.” At the bottom of the page under Bank Account for Electronic Payments, select edit next to the account owner name. Scroll down to Remittance Details and update the email information.

 
Can you reach out to a Supplier and process a payment for us?

Vendorin can process a VPay vendor. Vendorin reaches out within five days of the payment issued to process the payment. If it's a SPay vendor, typically Vendorin does not make phone calls to process the payment with the vendor. It is the vendor's responsibility to process the payments.

 
Why is this payment late?

Unfortunately, we are unable to see the status of invoices that have not been paid. Vendorin is involved in payments that are initiated by your client and can only see the invoices that have been paid. To inquire about unpaid invoices, please contact your assigned Accounts Payable contact.

 
Why is the credential text important?

Credential Text is important because it is how vendors are able to process payments and validate information to receive card information from US Bank. If you have questions, please call 877-683-6533 to speak to a Vendorin Specialist.

 
Can you help this vendor activate a profile?

Yes. Contact Supplier Support, or we will have an agent reach out to assist the Supplier.

 
I can't reach my client. How do I access their contact information?

Please contact your accounts payable representative. If you prefer to speak to our Supplier Support Specialists, contact Supplier Support at 866-759-2555 or email service@vendorin.com.

 
Why is my virtual card being declined?

Unfortunately, there is not one exact reason why your card is declining. If you experience this, please contact your Payment Representative by calling 877-683-6533.

  1. The card is not open to be run multiple times.
  2. Sometimes, the card number may be entered incorrectly. Please check to make sure the number entered is correct.
  3. If your client requires a security code, please check to see if you received the initial email sent when you enrolled. The credential information will be included in that email.

Once you enter last 4 digits of cc, and enter credential information, select “validate.” a security code button will appear. Select this button, and the security code will be sent to the email you provided us.

 

Don't see your question on this page?

You can reach us at (844) 836-3674 or info@vendorin.com.